Career Opportunities

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Help Desk Support

Department:

IT

Summary:

Our Reston office is in search of a Help Desk Support person to answer technical questions in terms that end users understand. Knowledge regarding the use of personal computer hardware and software and network-related issues is required. The ability to work successfully and contribute positively to the Company is imperative. Persistent dedication to customer service is a must.

Responsibilities:

• Support for the desktop, laptop computers and mobile devices
  
• Responsible for installation, maintenance and operation of user applications
  
• Manage remote connectivity
  
• Excellent organizational, prioritization, and time management skills
  
• Perform appropriate change control procedures
  
• Maintain current knowledge of relevant systems and product offerings
  
• Provide appropriate input regarding IT purchases
  
• Must have the capability to manage projects
  
• Interact with the internal IT and departmental staff to seek innovative, cost-effective, and high-return business solutions to complex problems
  
• Should have proven experience managing successful concurrent IT projects
  
• Fill in for the Systems Engineer as necessary

Qualifications:

• Help Desk experience
  
• Windows Operating Systems
  
• Microsoft Office Expert
  
• Knowledge of telecommunications and networks systems
  
• Strong analytical skills with the ability to convey complex issues in a clear, concise manner
  
• Strong customer orientation, acting as a customer representative of the IT department
  
• Must be detail oriented with highly developed organizational skills, must have excellent teamwork and customer service skills, strong verbal and written communication and presentation skills
  
• Must have the discipline for maintaining documentation and data quality standards, must be collaborative, flexible, and willing take an autonomous approach to achieving objectives
  
• Must have excellent verbal communications skills with the ability to communicate with non-technical staff
  
• Associate’s degree or equivalent experience
  
• Travel with this position is possible on occasion
  
• Required rotation of 24x7 support

Reporting Relationships:

Reports to IT Director

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Don't wait, apply TODAY for an exciting new job in a fun company. E-mail your resume to: IPIX Human Resources. For more information about IPIX, please visit our website at www.ipix.com. IPIX is an equal employment/affirmative action employer - M/F/D/V - EOE.